Refund policy

Return & Refund Policy
Scope This policy applies to consumer orders placed online at boat.qdhvon.com.
14-Day Right of Withdrawal (EU Customers) If you are located in the European Union, you have the right to cancel your purchase within 14 days of receiving the last item in your order, without giving any reason. If the 14th day falls on a weekend or public holiday, the withdrawal period is extended to the next business day.
Return Conditions
• Items must be returned in their original condition, uninstalled and unused.
• Return shipping costs are the responsibility of the buyer.
• Refunds will be processed within 14 business days of receiving and inspecting the returned item.
Exempt Items The following items are not eligible for return or withdrawal:
• Customised or made-to-order products manufactured to customer specifications (pursuant to Article 16(c) of the EU Consumer Rights Directive).
• Parts that have been installed or used.
Order Cancellation You may cancel your order at any time before the item has been shipped by submitting a cancellation request through your account page.
Contact Us For any return or refund enquiries, please contact us at: harvenjiang@gmail.com